Experienced Service Advisor

Description

Experienced Service Advisor | £34,000 - £36,000 OTE

About us

Roger Young is a family-run, award-winning independent retailer in the South West, with people at the heart of our business. We pride ourselves on creating a supportive work environment, offering excellent career opportunities, and providing great benefits, including:

• Comprehensive training and development pathways, including manufacturer-specific training
• Modern, state-of-the-art facilities equipped with cutting-edge automotive technology
• Long service rewards
• Access to discounts at local health club and golf resort
• Full range of motor discounts for service, sales & parts
• Company pension
• Flu vaccinations

About the Role

As a Service Advisor, you will play a key role in delivering exceptional customer service and ensuring a seamless experience for our clients. With a strong focus on getting it right the first time, you will help uphold our commitment to quality and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, delivering outstanding service.
• Schedule and manage service appointments efficiently.
• Provide accurate information and updates on vehicle repairs and servicing.
• Liaise with the workshop team to ensure a smooth workflow and timely job completion.
• Maintain high standards of customer communication and follow-up.
• Upsell additional services where appropriate to enhance customer experience.

In the first instance, please email your CV to Levi Atkin-Heggs, PA to Roger Young: leviatkin-heggs@rogeryoung.co.uk

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