Service Advisor

Description

Service Advisor | £25,000 - £31,000 DOE  | £36,000 OTE

About us

Established for over 40 years, Roger Young is a family-run, award-winning independent retailer in the South West, with people at the heart of our business. We pride ourselves on creating a supportive work environment, offering excellent career opportunities, and providing great benefits, including:

• Enjoy 30 days of annual leave (including bank holidays) to rest and recharge
• Comprehensive training and development pathways, including manufacturer-specific training
• Plan for the years ahead with our company pension scheme
• Modern, state-of-the-art facilities
• Long service rewards
• Full range of motor discounts for service, sales & parts
• Flu vaccinations

About the Role

As a Service Advisor, you will play a key role in delivering exceptional customer service and ensuring a seamless experience for our clients. With a strong focus on getting it right the first time, you will help uphold our commitment to quality and customer satisfaction.

Key Responsibilities

• Act as the first point of contact for customers, delivering outstanding service.
• Schedule and manage service appointments efficiently.
• Provide accurate information and updates on vehicle repairs and servicing.
• Liaise with the workshop team to ensure a smooth workflow and timely job completion.
• Maintain high standards of customer communication and follow-up.
• Upsell additional services where appropriate to enhance customer experience.

You don’t need to be experienced in the car industry to succeed with us, just share our commitment to delivering outstanding client experiences.

In the first instance, please email your CV to Darren Hardy, Service Director: darrenhardy@rogeryoung.co.uk

Apply for Job